Privacy Policy for ARS Appliance Repair Jacksonville

Last updated: October 20, 2025

This Privacy Policy explains how ARS Appliance Repair Jacksonville (“ARS,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information obtained through the arsappliancerepairjacksonville.com website (the “Site”) and our related services. By using our Site, submitting a form, or scheduling service, you consent to the data practices described below, in compliance with applicable U.S. and Florida privacy laws.

1. Applicable Laws

ARS operates in the State of Florida, United States. We follow the principles of the Florida Digital Bill of Rights (FDBR) and applicable U.S. privacy and consumer protection standards under the Federal Trade Commission (FTC) Act. We handle all customer information responsibly and maintain reasonable safeguards to protect your privacy and data security.

2. Information We Collect

2.1 Information Provided Through Forms and Bookings

When you contact us or schedule a service through our online form, phone, or email, we may collect the following personal information:

  • Name
  • Email address
  • Phone number (including mobile)
  • Service address or property location
  • Appliance make, model, and issue details
  • Preferred service dates and times

This information allows us to confirm appointments, provide quotes, and deliver requested appliance repair services.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect non-personal data such as your IP address, browser type, device type, operating system, and referring URLs. This data is used for system administration, analytics, and website security improvements.

2.3 Cookies and Similar Technologies

We use cookies and similar tools to improve website performance and enhance user experience. You may disable cookies in your browser settings, but certain features may not function properly.

3. How We Use Collected Information

  • To process inquiries, quotes, and booking requests.
  • To schedule and complete appliance repair or installation services.
  • To communicate about appointments, updates, and post-service follow-ups.
  • To enhance website performance and customer experience.
  • To send limited promotional messages or service reminders with your consent.
  • To comply with legal and regulatory obligations.

4. SMS/Text Message Updates and Marketing

ARS may send SMS/text messages related to service reminders, appointment updates, or limited promotions. Participation requires your consent and is optional.

4.1 Consent

By opting in via our form, checkbox, or keyword text message, you consent to receive SMS messages about your service or promotional offers. Consent is not required to purchase or receive services.

4.2 Message Types and Frequency

Texts may include confirmations, reminders, service arrival alerts, or exclusive offers. Frequency varies by engagement level.

4.3 Opt-Out and Assistance

You may opt out at any time by replying STOP. For help, reply HELP or contact us directly. Message and data rates may apply.

4.4 Data Use for SMS Programs

Your phone number is used only for the purpose of delivering these messages and maintaining consent records as required by law.

5. Service Area

ARS Appliance Repair Jacksonville proudly serves homeowners, landlords, and property managers throughout the Greater Jacksonville area, including neighborhoods and nearby cities such as Mandarin, Southside, Riverside, Avondale, San Marco, Arlington, Northside, Westside, Orange Park, Atlantic Beach, Neptune Beach, Jacksonville Beach, and Ponte Vedra. All personal data collected within Florida is handled in accordance with state and federal privacy regulations.

6. Legal Basis for Processing

We collect and use personal data with your consent, to fulfill service agreements, to meet legal obligations, and for legitimate business needs such as scheduling, billing, and fraud prevention.

7. Data Storage and Transfers

Our Site and related services are hosted securely in the United States. Your information is stored on encrypted servers with restricted access. We implement reasonable security measures to prevent unauthorized access, misuse, or disclosure of personal data.

8. Sharing Personal Information

  • Service Providers: We share limited personal information with vendors that support operations like hosting, scheduling, and communication. They are required to maintain confidentiality and appropriate security safeguards.
  • Legal Compliance: We may disclose data if required by law or to protect our rights, property, or customer safety.
  • Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred under the same level of privacy protection.

We do not sell, trade, or rent personal information to third parties.

9. Data Retention and Security

We retain your personal information only as long as necessary to provide services or comply with legal requirements. We use administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse.

10. Your Privacy Rights (Florida Residents)

Under the Florida Digital Bill of Rights, Jacksonville residents have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal information, subject to legal retention needs.
  • Opt out of marketing or promotional communications at any time.

To exercise these rights, please contact us using the details below.

11. Email Marketing

If you subscribe to our mailing list, we may send service reminders, maintenance tips, or special offers. You can unsubscribe anytime using the link provided in each email or by contacting us directly.

12. Children’s Privacy

Our Site and services are intended for adults 18 and older. We do not knowingly collect information from minors without verified parental consent.

13. Policy Updates

ARS Appliance Repair Jacksonville may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Last updated” date. Continued use of our Site or services means you accept the revised Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

ARS Appliance Repair Jacksonville
Jacksonville, FL, United States
Phone: (904) 204-5266
Email: info@arsrepairs.com
Website: arsappliancerepairjacksonville.com

15. Privacy Complaints and Oversight

If you believe your personal information has been misused, please reach out to us directly. If your concern remains unresolved, you may contact the Florida Attorney General’s Office – Consumer Protection Division for additional assistance.

ARS Appliance Repair Jacksonville is committed to protecting your privacy and ensuring your information is handled with integrity, transparency, and care throughout the service process.